Privacy Policy agen101 — Malaysia Player Data Protection

Welcome to the agen101 Privacy Policy page. We understand that privacy is one of the most important concerns for online players in Malaysia, and we take this responsibility seriously.

This document clearly explains how agen101 collects, stores, uses, and protects your personal information when you use our platform — whether through the agen101 website or mobile app. This policy applies to all registered players as well as visitors using our services.

By registering an account or continuing to use the agen101 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, you are advised to stop using our platform and contact our support team to close your account.

Agen101 collects only the data necessary for the platform to function properly, to ensure account security, and to comply with applicable legal requirements. We do not collect data beyond what is needed for platform operations.

We also collect data automatically through cookies and tracking technologies when you browse the agen101 platform. This data is used solely to improve the user experience and does not contain information that directly identifies you.

All data we collect has a clear and legitimate purpose. agen101 does not use your data for purposes not stated in this policy without obtaining your consent first.

• Processing account registration and verifying player identity through the KYC process.
• Processing deposits and withdrawals securely and on time.
• Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Sending important notifications related to your account, security, and promotions you have subscribed to.
• Ensuring compliance with legal requirements and regulatory authority obligations.
• Improving service quality and the gaming experience through internal data analysis.
• Supporting the customer service team in resolving your complaints and inquiries.

Agen101 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information to enable the platform to function properly.

• Payment Providers: Required financial information is shared with payment service providers such as FPX, TNG eWallet, GrabPay, and Boost to process your transactions.
• Technical Service Providers: Cloud infrastructure and security providers that help us operate the platform safely. All providers are bound by strict confidentiality agreements.
• Authorities: agen101 will disclose information where required by law, court order, or a legitimate request from law enforcement authorities.
• Regulatory Body: Information required for compliance and auditing may be shared with relevant regulatory authorities.

Player data security is a top priority at agen101. We continuously invest in security infrastructure to ensure your information is always protected against cyber threats and unauthorized access.

• All transmitted data is protected with 256-bit SSL encryption — the same standard used by major banks in Malaysia.
• Account passwords are stored in hashed form using modern cryptographic algorithms. No one, including the agen101 technical team, can view your original password.
• Agen101 servers are protected by multi-layered firewalls and intrusion detection systems operating around the clock.
• Internal access to player data is restricted and granted only to staff who require it to perform their duties.
• Security audits are conducted periodically by independent third parties to identify and address any system vulnerabilities.

While agen101 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage players to also play their part in keeping their accounts safe by using strong passwords and enabling two-factor authentication (2FA).

The agen101 platform uses cookies and similar technologies to enhance the user experience, secure login sessions, and understand how players use our platform.

• Essential Cookies: Required for the platform to function correctly. This includes login session cookies and security cookies. These cookies cannot be disabled.
• Functional Cookies: Allowing the platform to remember your preferences such as interface language and account settings for a smoother experience.
• Analytics Cookies: Helping us understand how players use the platform so we can make targeted improvements.
• Advertising Cookies: agen101 does not use third-party cookies for targeted advertising. We do not allow third-party ad networks to track our players.

You can manage or delete cookies at any time through your web browser settings. However, disabling essential cookies may affect certain functions of the agen101 platform.

Agen101 respects your rights over your personal data. As a player on our platform, you are entitled to the following rights:

Agen101 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and in use.
• KYC and Financial Data: Retained for a minimum of five years after account closure to meet anti-money laundering compliance requirements.
• Transaction Records: Retained for seven years for audit purposes and related tax requirements.
• Technical and Security Logs: Retained for a maximum of 12 months before being automatically deleted.
• Marketing Data: Deleted within 30 days after you unsubscribe from marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

Agen101 reserves the right to update or amend this Privacy Policy from time to time. Changes may occur due to legislative updates, platform improvements, or enhancements to our data protection practices.

• Any material changes will be communicated to players via in-app notifications or a notice displayed at login.
• The "Updated" date at the top of this page will always reflect the date of the latest revision.
• Continued use of the agen101 platform after changes are published will be considered your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how agen101 handles your personal data, we are here to listen and assist.

The agen101 data protection team can be reached via:

• Live Chat: Available 24 hours a day, 7 days a week through the agen101 platform.
• Email: [email protected] — we aim for a response time within 24 hours.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to addressing all privacy-related inquiries within a reasonable timeframe and ensuring your concerns are handled with care and full attention.